Before any returns can be accepted, you must contact Sparkpak by either:

• (a) email on sparkpaksales@sparkpak.co.uk: or
• (b) fax on 01594 824333: or
• (c) telephone on 01594 829444

Damaged Goods

You may refuse to accept any goods damaged in transit..
Where goods are accepted and damages found on later inspection, these damages must be notified as above within 3 working days of delivery.

Faulty Goods

If goods become faulty after sale to the end user, and within the warranty period, we will arrange to collect the goods from your premises at a mutually agreed time to both parties. All collections will be subject to a minimum credit value. Notification must be made to us as above.

Goods Ordered in Error

We will credit in full goods returned not required, and notified to us within 3 days of receipt. All products will be inspected on return and we reserve the right to return to you any item not considered to be in re-saleable condition.